We collect personal information that you voluntarily provide when using our services, including name, email address, and details about your companion animal's health and care needs. This information is used solely for the purpose of providing veterinary and animal care services, scheduling appointments, and maintaining accurate health records.
Medical records and health information about your pet are stored securely and treated as confidential. Access to these records is limited to authorized personnel directly involved in providing care to your animal.
Personal and medical information is stored on secure servers located in Australia. We implement industry-standard security measures to protect against unauthorized access, alteration, disclosure, or destruction of your information.
Despite our security measures, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
We do not sell, trade, or rent your personal information to third parties. Information may be shared with other veterinary professionals only when necessary for your pet's care and only with your explicit consent.
We may disclose information when required by law, such as in response to a court order or legal process, or when we believe disclosure is necessary to protect our rights or the safety of others.
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We do not use cookies to track user behavior across other websites or for advertising purposes.
You have the right to access, correct, or delete personal information we hold about you. You may request a copy of your pet's medical records at any time. To exercise these rights, contact us using the information provided on our contact page.
You may also withdraw consent for us to use your information for purposes beyond those required to provide veterinary care. Note that withdrawing consent may affect our ability to continue providing services.
We retain medical records and personal information for the period required by Australian veterinary practice regulations. Records are maintained for a minimum of seven years following the last visit or treatment.
After the retention period expires, information is securely deleted or anonymized unless you request continued retention for historical health tracking purposes.
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated via email to registered clients. Continued use of our services following policy updates constitutes acceptance of those changes.
This policy was last updated on June 16, 2026.
For questions or concerns about this privacy policy or our data practices, contact us at [email protected] or visit our practice at 127 Riverside Gardens, Brisbane, Queensland 4000, Australia.